Frequently Asked Questions
TheCyberInstitute Courses
- What type of courses do you offer?
- What is a self paced course?
- What is an advanced course?
- How often and when do the courses run?
- What if I need more time to complete the course?
- Do I qualify to take your courses?
- If I undertake a course with TheCyberInstitute will I get a something that says I have completed the course?
Payments, refunds and discounts
- How much will it cost to take a course?
- Is there a group rate discount structure available for your courses?
- How can I pay for my courses?
- What is your cancellation policy?
Other questions
- What other services does your company provide?
- Do you license your content to third parties or corporate universities for internal use?
- Do you conform to SCORM eLearning standards?
- What is your privacy policy?
Technical issues
- How do I access my courses once I have enrolled?
- What software and hardware do I need for a course?
- What do I do if I am unable to download any attachments or assessment instruments?
- What do I do if the screen goes blank?
TheCyberInstitute Courses
What type of courses do you offer?
TheCyberInstitute offers self paced and advanced courses in the management, leadership, strategy and innovation space focusing around people who aspire to be managers, are emerging managers or at middle management level.
What is a self paced course?
Self paced courses are designed to offer learners complete freedom to learn. These short, sharp and engaging programs address the fundamental concepts of each content area. From the day you enrol, you have access to the content for a period of 30 days and can come and go as many times as you like within this time frame.
Managers often access the self paced courses to refresh on specific topic areas, while organisations have purchased one off or license access to provide some just in time or foundation training for frontline employees.
What is an advanced course?
These facilitator-led courses are structured to engage learners in a program aimed at developing practical skills and knowledge. Typically emerging and middle managers looking to grow their skills and formalise their experience enrol in our advanced courses. New managers are also typical participants given that the courses offer flexibility in delivery, while also allowing strong discussion to occur through the course.
How often and when do the courses run?
All courses are available for you to enrol in and start at any time.
What if I need more time to complete the course?
If you have not completed the course by the end of your allocated time, you may purchase an extension of access. Extensions are offered at 50% cost of original course fee, allowing an extension equal in duration to the original course period.
Do I qualify to take your courses?
There are no pre-requisites for any of TheCyberInstitute's courses. All of the courses are designed to be undertaken as stand alone units.
If I undertake a course with TheCyberInstitute will I get a something that says I have completed the course?
Yes, at the completion of either a self paced course or an advanced course you will receive a Statement of Completion from TheCyberInstitute indicating that you have undertaken this course and the Professional Development hours it took to complete the course.
Payments, refunds and discounts
How much will it cost to take a course?
The course prices are listed in the Online Courses section of the website.
Is there a group rate discount structure available for your courses?
Yes, we offer discounted rates for 5 or more people. These discounts will be applied when you select a course and begin the payment process. If you have more than 20 people, please contact us to discuss your booking.
How can I pay for my courses?
We accept Visa, Mastercard, and American Express. Payment by cheque can be made with prior arrangement.
What is your cancellation policy?
Please visit the Terms and Conditions for our cancellation policy.
Other questions
What other services does your company provide?
TheCyberInstitute is a market leader in providing public courses, custom content development & conversion, consulting and content licensing services. All of our courses can be customised or licensed to meet organisational and corporate university requirements. Please visit the Special Projects section of our website.
Do you license your content to third parties or corporate universities for internal use?
Yes. All of TheCyberInstitute's courses are available under volumetric license arrangements. Course licenses are based on the number courses and seats licensed. For more details refer to Content Licensing or contact us direct.
Do you license your content to third parties or corporate universities for internal use?
Yes. All of TheCyberInstitute's courses are available under volumetric license arrangements. Course licenses are based on the number courses and seats licensed. For more details refer to Content Licensing or contact us direct.
Do you conform to SCORM eLearning standards?
Yes, TheCyberInstitute courses are developed and delivered using according to the SCORM standards.
What is your privacy policy?
Please refer to TheCyberInstitute's Privacy Policy.
Technical issues
How do I access my courses once I have enrolled?
Once you have paid for your course, you will receive an email from us with your user name, password and instructions for accessing the course.
What software and hardware do I need for a course?
- Internet connection
- Email address
- Soundcard
- Internet Explorer 6+ or Mozilla Firefox
- Macromedia Flash 8 Player
- Adobe Acrobat Reader
- Word processor (Microsoft Word recommended)
What do I do if I am unable to download any attachments or assessment instruments?
Try again later in the day or evening, as you may be experiencing network difficulties. If you still encounter problems, please contact your online facilitator, who will send them to you.
What do I do if the screen goes blank?
A blank screen is often a sign of an Internet "outage", where your browser (Internet Explorer, Firefox etc) will give up on trying to access the information you are seeking. The best thing to do is to click on the "Refresh" button to ask your browser to try again. If you have no luck accessing the information after a few refreshes, please contact TheCyberInstitute at enquiry@thecyberinstitute.com and we will investigate the problem for you.