Conflict resolution

You'll learn

• The principles of conflict, including types and potential sources.
• Practical techniques for managing conflict.

You'll be able to:

• Work through conflict more confidently and calmly.
• Better manage emotions through improved understanding.
• Take positive steps towards resolving conflict.

Course outline

• Conflict and its place in the organisation
• Why conflict exists?
• How conflict can be positive?
• Impact of conflict
• Cause of conflict
• Destructive conflict
• Levels of conflict
• Conflict management styles
• Identifying conflict management styles
• Applying conflict management styles
• Conflict resolution strategies
• Win/lose strategy
• Win/win strategy
• Compromise – negotiated conflict resolution
• Conflict resolution skills model
• Four step model
• Counseling in conflict
• Your role in counseling
• Step 1: establish the gap
• Step 2: explore reasons for the gap
• Step 3: close the gap – consider options
• Step 3: close the gap – actions and review dates

AU$99