Negotiation skills

You'll learn

• An overview of negotiation opportunities and processes.
• Common negotiation tactics and strategies.

You'll be able to

• Approach negotiation with more confidence and planning.
• Choose the right negotiation style.
• Better use your communications skills to influence the outcome.

Course outline

• Opportunities for Negotiation
• Everyday activities
• Negotiation versus influence
• Power
• Power in negotiation
• Power in balance
• Sources of power
• Negotiation Style
• Competitive and cooperative negotiation
• Competitive negotiation
• Cooperative negotiation
• Communication
• Types of communication
• Effective listening
• Improved listening
• Body language
• Cultural awareness
• Body language cues
• Body language signals
• The Negotiation process
• The six steps of negotiation
• Know the other party
• Goals and objectives
• Start the process
• Disagreements
• Explore options
• Settlement
• Win-win negotiation
• Tactics
• Nature of tactics
• Purpose of tactics
• Types of tactics
• Breaking Deadlocks
• Why deadlocks occur
• Strategies

AU$99